Contact us
Email support@kinhound.comwith your question and, if it helps, the device and app version you're using. We aim to reply within 2–3 business days.
Common questions
How do I start or join a family tree?
Open the app and create your family's private tree, or join an existing one with a one-time invite code from a relative. You can open KinHound here.
How does signing in work?
You can sign in with email and a password, or continue with Apple, Google, or Facebook. Social sign-in shares only your name and email — we never see your password and never post on your behalf.
Who can see my tree?
Only people you invite. KinHound is invite-only and private — your tree isn't public and isn't indexed by search engines. Personal contact details stay private until the person they belong to consents to share them.
How do I fix or remove information about a relative?
Each person can have an owner and delegates who control their details. If you need information about you or a relative corrected or removed, edit it in the app where you have permission, or email us and we'll help.
Delete your account and data
You can delete your KinHound account and associated personal data at any time:
- In the app: go to your profile / account settings and choose Delete account. This removes your account and deletes or anonymizes your personal data.
- By email: if you can't access the app, write to support@kinhound.comfrom your account email and we'll process the deletion.
Relationship facts you contributed to a shared family tree may remain part of that tree for other members after your account is deleted. We may retain limited records where required by law. See our Privacy Policy for details.
Privacy & terms
Read our Privacy Policy and Terms of Service for the full details on how KinHound works and protects your data.